Cancellation and refund policy

For the plans and fees sellers pay Mirav Labs for D2 Commerce OS Shops. Orders placed in a seller's shop are governed by that seller's own policies (see our terms for shoppers).

Plans

The Free plan costs nothing. Paid plans (Starter, Growth, Brand and Scale) are billed monthly or yearly in advance, at the prices on our pricing page, plus 18% GST. Paid plans renew at the end of each period until you cancel.

Cancelling

• You can cancel a paid plan, or stop automatic payments, any time from Plan & billing in your admin, or by writing to support@d2c.in.
• When you cancel, no further charges are made. Your plan stays active until the end of the period you've already paid for, and your shop then moves to the Free plan. Your shop, products and orders stay as they are.
• If you set up automatic payment (UPI Autopay, card or netbanking eMandate through Razorpay), you can also cancel the mandate from your UPI app or bank; please tell us too, so we can stop it on our side.

Refunds

• You can ask for a full refund within 7 days of your first paid month or year on a plan.
• Otherwise fees are not refundable, including for the unused part of a period, except as described here.
• If you're charged twice for the same period, or charged after you cancelled, we refund the extra charge in full.
• If we discontinue a paid plan or the service, we refund any unused, prepaid period in proportion.
• The one-time verification fee pays for checking your business details. If we can't verify your shop, we refund it in full when you ask (from your verification page); otherwise it isn't refundable.
• Charges for orders beyond your plan's included orders are for orders already received and are not refundable.

How refunds are paid

Write to support@d2c.in or WhatsApp +91 96502 10909 with your shop's name. We reply within 2 working days. Approved refunds are paid to the original payment method (or the bank account you paid from, for UPI), usually within 7 working days of approval; your bank may take a few more days to show it.

This policy is part of our terms of service. Questions? See Contact us.